Help Desk

Our help desk is available for your convenience.

Register by Phone

(800) 255-1261

For More Information

info@roinst.org

ROI Policies

Questions not answered in the following summaries will be answered by calling the Help Desk at (800) 255-1261 or e-mailing your question to info@cerenergyinstitute.com.

Individual Discount

You will receive a discount when you register and pay for a program three weeks or more in advance of the beginning of the program.  This discount does not apply if you register for an individual course and then decide to attend the remaining courses in the program. We limit the size of the programs and seats are limited. We encourage you to register well in advance so you are guaranteed to have a seat in the programs.  Please call the Help Desk in advance at (800.255.1261) for registration and discount details.

Spousal Discount

Your spouse can receive a discount if both of you attend an entire program together. The Spousal Discount is 10% off the entire program price per attendee. Please call the Help Desk in advance (800.255.1261) for registration and discount details.

Corporate Discounts

We welcome firms that want to enroll their professionals in any of the courses. When the firm purchases 4 – 9 seats in advance, it will receive a discount on these seats and will be able to use the seats over a 24–month period.  The seats are owned by the firm and not by the individual so they are transferable among employees. In order to receive these discounts, an authorized representative of the organization must contact the Help Desk at (800) 255-1261 to purchase the seats.

Group Discounts

We encourage family and company groups to register for the programs and attend as a group so they can get on the same page and work together more effectively.  When you register and pay for four (4) or more seats in advance, you will receive a group discount.  The discount is 10% off the entire program price per attendee. In order to receive the discounts, an authorized representative of the organization must contact the Help Desk at (800) 255-1261 to register and purchase the seats.

Custom Programs

We offer custom programs for families and organizations that want a program that is tailored specifically to their needs and conducted in a private setting.We will design the program and deliver it at a location that the client desires.We can offer the program in multiple formats, including three consecutive days or variations thereof. Discounted prices will apply. Contact the Help Desk at (800) 255-1261 for the details

Program Location

The open enrollment programs are currently being offered in Fort Worth and San Angelo. Custom programs are offered at locations that the client chooses.

Attire

Business casual attire is recommended for your comfort. We want you to be as comfortable as possible so you can concentrate on learning.

Rescheduling Policy

When you register and pay for a program and then need to reschedule to a future program, you must reschedule at least 14 CALENDAR DAYS prior to the start to the original program. This will allow us to fill this seat from our waiting list. Please contact us at our help desk at (800) 255-1261 to reschedule to a future program. If you reschedule after the 14 calendar day period, you will incur a $150 rescheduling charge. 

If a rescheduling credit is issued by us, then you have one year from the date of the credit to attend a future program.

Cancellations

Qualified cancellations must be received in advance of a program by calling the Help Desk at (800) 255-1261.

If the notice of cancellation is received 14 calendar days or more before the program begins, then you will receive a 100% refund and we will be able to fill the seat from our waiting list. 

If we have to cancel a program, then the tuition will be fully refunded or credited to your account to be used when the program is rescheduled or for another program at your discretion. 

If your notice of cancellation is less than 14 calendar days before the program begins, then you will receive NO REFUND. 

We are not responsible for reimbursing any travel-related expenses if a course is canceled. You are responsible for canceling your hotel and airfare reservations

Continuing Education

If you are a licensed professional, then you can receive CEU’s or CPE’s from licensing organizations that have approved our programs for these credits. Please call our help desk at (800)255-1261 for more information on these credits.

Limitation of Liability Policy

ROI is not liable for incidental, special, exemplary, or consequential damages even if ROI has been advised of the possibility of such damages, including but not limited to, weather, travel, lost business revenue, failure to realize expected savings, or other commercial or economic loss of any kind.  ROI will not be liable for any claim against ROI or its employees by any party, except to the extent such claim arises from our gross negligence or willful misconduct. 

We reserve the right to change any statements concerning tuition, programs, instructors, and courses without advanced notice.

Registration Confirmation

Payments must be received to confirm your seat.

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